Privacy Statement

How Vaultis handles personal data in contact requests and logistics enquiries.

Vaultis Customs & Logistics B.V. processes personal data only where necessary for contact handling, quotation requests, operational follow-up and secure website communication. This statement explains what we collect, why we use it and what rights you have under the GDPR.

Scope

When this privacy statement applies.

This privacy statement applies to personal data submitted through our website, contact requests, lead forms, email correspondence and operational enquiries connected to our logistics, customs and distribution services.

Collected Data

What personal data we may process.

  • Name, company name and contact details such as email address and phone number.
  • Information you provide about shipments, cargo, vehicles, routes, ports or operational planning.
  • Technical request data required for security and anti-spam measures, such as IP address and user agent.
  • Any additional details you choose to include in your enquiry or follow-up communication.
Purpose & Basis

Why we process your data.

We process personal data to respond to enquiries, prepare quotations, coordinate logistics services, maintain contact about operational requests, protect our forms against abuse and comply with legal or administrative obligations. Depending on the context, processing is based on your consent, pre-contractual steps, legitimate interest or legal obligations.

Retention

How long we keep personal data.

We keep personal data no longer than necessary for the purpose for which it was collected, including commercial follow-up, operational handling, legal administration and security logging. Where data must be retained longer due to legal obligations, we limit access and retention to what is required.

Sharing & Security

How data is protected and when it may be shared.

Vaultis limits access to personal data to authorised personnel and service providers involved in hosting, email delivery, website operations or logistics follow-up. We use appropriate technical and organisational measures to protect data against unauthorised access, loss or misuse and only share data where that is necessary for our services or legal compliance.

Your Rights

Rights under the GDPR.

  • You may request access to the personal data we process about you.
  • You may request correction, restriction or deletion where legally applicable.
  • You may object to certain processing or withdraw consent where processing relies on consent.
  • You may contact us with a complaint or submit a complaint to your supervisory authority.
Next step

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